Read more about our success on our news page. Im thrilled to be a new customer!, "Specialized Loan Services is by far the best mortgage company. Explore guides to help you plan for big financial goals, For many struggling mortgage borrowers with home equity, selling their home could be an alternative to foreclosure, CFPB Takes Action Against Carrington Mortgage for Cheating Homeowners out of CARES Act Rights. Please Payments are free with a linked bank account. This statement does not apply if SLS is servicing your residential mortgage loan. Online: Log into your account and select the Payoff Quote option located on the Home screen. Please be advised that by refinancing your current loan, your total finance charges may be higher over the life of the loan. Please visit www.SLS.net to create or manage your account. To view all available payment methods, please click here. Most Recent. or whether any other transaction fees may apply. Our well-rounded co-issue team purchases your MSRs quickly with consistent, reliable delivery options and competitive pricing. 1996 - 2023 Computershare Limited. At Angel Oak Home Loans LLC, we want you to feeltaken care of. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. I accept the Specialized Terms of Use and acknowledge Specialized will use my information in accordance with its Privacy Policy. Please note that if the amount of your required loan payment changes, you are responsible for Enroll in paperless communication today. After reading so . Computershare Limited 1996 - 2023. Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. Send a check, cashiers check, or money order to the appropriate address below. 800-315-4757. To ensure prompt and accurate processing of your payment, please include Industry ratings and approvals reflect our commitment to servicing excellence and customer care that helps protect clients portfolios. A complaint form and instructions may be downloaded and printed from the Departments website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov. Continue as a guest without having to register/sign in. Loss Mitigation. Borrowers Have the ability to see all their loans all under a single portal user login; and are able to schedule online ACH payments. Please visit www.SLS.net to create or manage your account. If you have received a request to submit funds made payable to an individual, please contact Customer Care Department with questions at 1-800-315-4757 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. This statement does not apply if SLS is servicing your residential mortgage loan. For general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is: You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the New Message icon. Here are somecommonly used forms tomanage your mortgage account. For requests for information and notices of error regarding your account, please use the address SLS has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose: Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account. This year, we were awarded Freddie Mac's GOLD SHARP award for our superior servicing portfolio performance, outstanding customer service to borrowers, and positive efforts to cure delinquencies. Pay with your Visa, MasterCard, or Discover debit card, with Apple Pay, or with your bank account. If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. We are one of the highest-rated mortgage servicers in the US and work within government regulations and investor requirements to produce exceptional results. Global ratingagencies affirm this with continued accolades on our breadth of experience, use of industry-leading technology & servicing platforms, robust call center monitoring, strong internal controls, enterprise risk management, and proficiency in servicing HELOCs and many other asset classes. Being recognized as best in our peer group is the result of bringing together the industry's best talent to protect client revenue and improve performancefor even the most complex prime and default servicing portfolios. SLS will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review. Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows: For other inquiries please call our Insurance Department at 1-800-441-4145, If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373. Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error. Specialized Loan Servicing LLC: NMLS ID 2168 All rights reserved. SLS will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays). Choose an option below to set up Autopay: Arrange with your financial institution to have payments sent to us every month. NEW USER SIGN UP MAKE A PAYMENT Cancel https://gmfsmortgage.servicingloans.com 1-866-392-1860. For residents of New York City: Please be advised that language access services may be available to you by contacting our Customer Care number. Please check with your financial institution to ensure that the payment is received timely to avoid late fees; Box 636005 Littleton, CO 80163-6005 Phone . My loan was transferred to them and its been a miserable experience from the get go. Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. Resolution Process What You Can Expect: Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). You can even setup a convenient payment date within the grace period. Did you receive a welcome packet from us? For residential mortgage loans on real estate located in the State of Texas: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. reserved, Reproduction in whole or in part without permission is prohibited, This site is best viewed in Microsoft Edge browser. No endorsement has been given nor is implied. Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. Making a payment on yourMortgage, Home EquityLine of Credit or any otheraccount type is simple. SPS may provide links to external websites to which we have no control over the We monitor your coverage and will reach out to you, your carrier . A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. Do you want to view informational videos regarding the servicing of your mortgage? Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. ", "Great customer service quickly helped resolve missing payment, pleasant staff! All programs may not be available. 123 reviews. I searched for reviews on Specialized Loan Servicing (SLS) and found many people shared horrible and similar experience with SLS on this website. Learn how we're bringing together the industrys best talent to deliver servicing solutions that set us apart. While SLS is unable to provide a translation of documents in languages other than English commonly-used debt terms translation and description can be found in multiple languages on the NYC Consumer Affairs Departments website,www.NYC.gov/dca. For requests for information and notices of error regarding your account, please use the address SLS has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose: Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. For requests for information and notices of error regarding your account, please use the address GMFS has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose: Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account. GMFS Customer Service offers online account servicing to make payments, register for auto draft, view payment history & statements, etc. To Request a payoff statement for your loan. They basically robbed me for an extra mortgage payment. Here are some commonly used forms to manage your mortgage account. If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and All rights reserved. Servicing is easy, until it's not. instructions how to enable JavaScript in your web browser. A complaint form and instructions may be downloaded and printed from the Departments website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov. You have exceeded the number of attempts. All property insurance policies should include the following mortgagee clause: Insurance documents may be mailed to the address above, faxed to 1-678-475-8763 or uploaded to www.MyCoverageInfo.com/SLS. If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-855-262-4737. Special Subservicing Asset Management Debt Recovery Log into InvestorWeb Contact Us Login SERVICING Create your InvestorWeb account Log into your InvestorWeb account SECONDARY MARKETING Log into your MSR Seller account Log into your cooperative account ASSET MANAGEMENT Log into your REO account Log into your valuations account United States That frees them up to do what they do bestbuild powerful brands that keep long-term customer relationships at heart. Login UPLOAD DOCUMENTS FREQUENTLY ASKED QUESTIONS JOIN OUR TEAM A A A Toll Free: 1-800-258-8602 Welcome, SPS customers. Make a payment Please try again. Specialized Loan Servicing LLC: NMLS ID Main Office 2168; NMLS ID Branch 972456, Privacy Policy for Specialized Loan Servicing, Privacy Policy for Specialized Loan Servicing (California), Privacy Policy for Specialized Loan Servicing (California Consumer Privacy Act), State Licenses for Specialized Loan Servicing, Federal Emergency Management Agency's (FEMA). For residential mortgage loans on real estate located in the State of Texas: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. All rights reserved. By clicking the continue button, you will leave our website and be redirected to a third-party web site. Computershare Loan Services (CLS) is a single-source provider of mortgage services. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. At FirstBank, we want you to feel taken care of. Case Number: 3:2023cv00855: Filed: February 24, 2023: Court: US District Court for the Northern District of California: Presiding Judge: Trina L Thompson . contact the administrators of such websites with any questions or concerns regarding New York Customers: The online messaging feature is not available. Should your payment amount change, the new payment will be automatically deducted from your bank account. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. Whether you choose to utilize your brand or ours, we treat your customers as if they are our own, acting as an extension of your brand through digital, print, call center and IVR communication. Other payments may have a fee, which will be clearly displayed before checkout. Specialized Loan Servicing (SLS) is one of the highest-rated mortgage subservicers in the US, with a proven record of delivering superior . Contact Angel Oak Home Loans to learn about their innovative mortgage loan products. If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-800-315-4757. Login to access your account SN Servicing Corporation specializes in seriously delinquent loans (more than 90 days past due), including HUD/FHA loans. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. As of February 29, 2020, SLS serviced a portfolio of mortgage loans worth about $112.69 billion. I highly recommend! Our seamless onboarding, transparent reporting, and laser-focused loan management help clients sleep at night knowing all their loans are in good hands 24/7. Our trusted experts have decades of experienceanticipating situations before they become problems, and preparing solutions before they become necessary. To Request a payoff statement for your loan. Please use the information below to contact the servicer for your loan. If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information. Our multi-faceted Cooperative team helps strengthen your business with priority access to our curated selection of preferred partners. Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. Where can I find it? If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information. Specialized Loan Servicing LLC: NMLS ID Main Office 2168; NMLS ID Branch 972456, Privacy Policy for Angel Oak Home Loans LLC, Privacy Policy for Specialized Loan Servicing, Privacy Policy for Specialized Loan Servicing (California), Privacy Policy for Specialized Loan Servicing (California Consumer Privacy Act), State Licenses for Specialized Loan Servicing, Federal Emergency Management Agency's (FEMA), Angel Oak Home Loans LLC c/o Specialized Loan Servicing. doxo is not an affiliate of Specialized Loan Servicing. To view all available payment methods, please click here. We are rankedTier 1 by FHA and Ginnie Mae and receiveconsistent recognition from Fannie Mae's Servicer Total Achievement and Rewards (STAR) award and Freddie Mac's Servicer Honors and Rewards Program (SHARP). Consumer Financial Protection Bureau Settles with Specialized Loan Servicing, LLC. Our multi-talented fulfillment team makes your loan origination costs much more manageable. Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. Access your Account Login FAQ Customer Third Party User Name Password Forgot User Name / Password? Specialized Loan Servicing LLC: NMLS 2168 Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error. All disputes must be sent to the designated address found under the Disputes tab. Online: Log into your account and select the Payoff Quote option located on the Home screen. All disputes must be sent to the designated address found under the Disputes tab. 125080 IDSPub#0183548 TS#WA-22-946753-BF NOTICE OF TRUSTEE'S SALE Pursuant to the Revised Code of Washington 61.24, et seq.QUALITY LOAN SERVICE CORPORATION F/K/A QUALITY LOAN SERV To Request a payoff statement for your loan. New York Customers: The online messaging feature is not available. creating an account at the Insurance Loss Claim Website. As part of the home ownership process, you are required to maintain insurance to protect your home. If you have any questions or need assistance, please reach out to our For licensing information, go to:www.nmlsconsumeraccess.org Have you recently receiveda welcome packet from us?Set up your account. Making a payment on your Mortgage, Home Equity Line of Credit or any other account type is simple. I'm looking for my bill.

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