5.7 Can I close my account and withdraw my money? The Federal Government payments you receive Information from your most recent federal benefit check or claim number, Financial institution's routing transit number*, Account number* and type (checking or savings). Chip cards have an additional layer of security and usually last longer than magnetic stripe cards. time, however, we may take up to 45 days to investigate your complaint (20 Business Days for new Card Accounts opened less than 30 days) after we hear You may request that a paper statement be automatically mailed to you each month. notified to do so by the Agency; we believe that there has been or may be The Comerica Bank issues the DirectExpress Debit Mastercard under a license from Mastercard International Incorporated. posted credited to your Card Account, you should contact the Agency. Access in some cases requires This browser is not supported for the GoDirect.gov site. 5.4 Who should I notify if I change my mailing address? No credit check to get the card. Transaction hold or security freeze described in these Terms; or. For claims brought in a court in the State of California, you and we 8.1 I received federal benefits and live outside of the United States. will have the use of the money during the time it takes us to complete You can make purchases using your Direct Express, 6.3 How do I check my balance on my Direct Express, It is important that you keep track of your deposits and how much you spend using your Direct Express, 6.4 Can I pay my bills or pay for Internet purchases with my Direct Express, Yes, if a merchant accepts Debit MasterCard. Yes, tell us AT ONCE if you believe your Card or PIN has been lost or stolen. writing and we do not receive it within 10 Business Days, we may not access by using your Card. Select "Cash Withdrawal." your Benefits are electronically transmitted by the Agency and which you Mary would only pay a fee to the Post Office for the money orders. Dispute Resolution, Venue, and Waiver of Right to Jury If the Card Account is credited with an amount you are not The Direct Express card is a prepaid debit card you can use to access your benefit payment, without a bank account. No. of Foreign Asset Control or presidential order; or. If you receive federal benefits from Social Security, the Department of Veterans . Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. Transaction. the party that served the process, we may charge those costs to your Benefits. Card Account. Try to choose a PIN that you can memorize and that would be difficult for someone to guess. If you pay with a different card, by cash, or by check, remind the clerk you are using a different form of payment and ask them to remove the prior block promptly. Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. You could lose all the Mastercard is a registered trademark of the use of your PIN. 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113 . You can also write to us at Direct Express, We will determine whether an error occurred within 10 Business Days We encourage you to look closely at the fee summary above so you can be sure to use your card wisely and avoid fees whenever possible. Funds that are subject to a Transaction Hold (see Paragraph Mastercard Card or its card number issued by Comerica Bank sections, which both of us agree constitutes the exclusive remedy Once a (d) there is a dispute involving your available balance. If you are currently receiving a paper check, you can also call Treasury's Direct Express enrollment number at 1-800-333-1795 (TTY: 1-866-569-0447). Choose either the checking or savings button on the ATM. of Mastercard 10.8 What about recurring payments billed to my old Direct Express. Direct Express. Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. No. 3.5 How do I find a surcharge free network? In most cases, a telephone call will quickly resolve You cannot deposit personal funds onto this card. The Direct Express card is a prepaid debit card you can use to access your benefit payment, without a bank account. If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express customer service immediately by calling the number on the back of your card. The monthly statement lists all transactions posted to your account during that period. reimburse us for any amounts owed to us under these Terms even if you If you make a purchase through a Point of Sale ("POS") terminal, If you have a problem with or related Avoid writing down your PIN and never give out your PIN to anyone. The To learn more about opening a bank account, please visit FDIC: GetBanked - Learn How to Open an Account at an FDIC-Insured Bank. your liability for the unauthorized use of the Card will not exceed 2. you for your card number, password, PIN or security code. Account transactions by calling us at the number on the back of your California Code of Civil Procedure ("CCP"), or their successor You may ask for copies of Yes. Direct Express lost card replacement can be done in one easy step. You will not be charged a fee for this information the .gov website. From the website, you can select and print transaction history for up to You acknowledge that you have had available Card Account balance along with any applicable there are conflicting claims to your funds; you have made more incompetent ("Reclamation"). Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. our investigation. Some features of this site will not work with JavaScript disabled. your Card or PIN without your permission. Electronic Payment. A judicial reference If translation services are needed, a translator will be added to the call and provide interpretation services. It begins with a heading 1 called Are You Sure. The surcharge fee is charged to you in addition to any fee that Direct Express. The Direct Express card offers representative payees the option of receiving benefits on behalf of more than one person on one Direct Express card or signing up for a separate Direct Express card for each beneficiary. credits from merchants (for returns or adjustments), only the Errors will then be displayed in the Error Panel at the top of each section. 10.5 What are the benefits of EMV chip cards? service. 7.5 If my card is lost or stolen, is my money protected? The account held at Comerica Bank to which If you believe your Card or PIN has been lost or stolen or that someone has You will need to tell us: Why you believe there is an error, and the dollar amount amount of your available funds is also available on the receipt you get Direct deposit (EFT) is safe, secure, efficient, and less expensive than paper check payments and . below or by visiting, From the website, you can select and print transaction history for up to We will tell you the results of our investigation within three (3) Business of Use, By accepting this Card, you agree to call Customer Service at The U.S. Department of the Treasurys Bureau of the Fiscal Service (Fiscal Service) today announced the selection of Comerica Bank as the financial agent for the Direct Express prepaid debit card program. Before we provide the. Learn about other options for direct deposit, banking, financial inclusion, and more! below as soon as you can if you think an error has occurred in your Card Lock You may need to sign a receipt depending upon the dollar amount of the transaction. Any person who knowingly and willingly makes any representation, 1. If you are currently receiving a paper check, you can also call Treasury's Direct Express enrollment number at 1-800-333-1795 (TTY: 1-866-569-0447). proceeding (i) shall hear and determine all issues, including but A program of the Bureau of the Fiscal Service. Agency required the return of the Benefits received after you died or were When asked if "debit" or "credit", select "credit" to make a purchase without using your PIN. If you have problems using your Card and you believe you have sufficient calling the number on the back of your card. To find an ATM near you, please visit the Direct Express, 4.4 What is the maximum amount of cash I can withdraw from an ATM with my Direct Express. Account. Mastercard is a registered trademark Call the toll-free Direct Express hotline at 1-800-333-1795. Then, just relax. Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. Don't forget to take your card and receipt. Visit Vaccines.gov. You will need to tell us: We will determine whether an error occurred within 10 Business Days (20 Although you may use your Direct Express card at any ATM that accepts Debit MasterCard, only ATMs with these logos will not charge a surcharge. Federal law mandates that all Federal benefit payments including Social Security and Supplemental Security Income benefits must be made electronically. We will charge you and you agree to pay the fees and charges described on the 6.20 Can a merchant/retailer block or put a hold on my card account? For more information or to request a waiver, call Treasury at 855-290-1545. Buy money orders at any U.S. Post Office. Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. permission, report it by calling the Customer Service number below as soon The information is available to you free of charge through The Federal Deposit Insurance Corporation (FDIC) insures your money up to the maximum that the law allows. PIN. When you withdraw cash or make a purchase, you can get a receipt for the It begins with a heading 1 called Enrollment Summary. You can go to any bank, credit union, or ATM that shows the Mastercard logo, even if you do not have a bank account. It begins with a heading 1 called Verifying. The referee in the reference United States government. You will need your: No bank account or credit check is required for the Direct Express card, a Treasury-recommended prepaid debit card. To learn more about how to easily switch from a paper check to an electronic payment option, visit Treasurys Go Direct website or call the Treasurys Electronic Payment Solution Center at 1-800-333-1795. 6.22 Can I use my card to make a purchase when the balance is less than what I purchased? If you are a New be resolved informally, you or we may file a court action in the state This practice is typically used by hotels, rental car companies, gas stations, and other merchants who block in advance for more than the actual cost of the transaction. If you believe you You get a Personal Identification Number (PIN) that you use at ATMs, online, and in stores. limitations on legal process. If your card is lost or stolen, it will be replaced by Direct Express customer service, No fee to use the card wherever Mastercard is accepted, No fee to get extra cash back with purchases, No fee to get cash from a bank or credit union, One free ATM cash withdrawal for each deposit posted to your card account each month. The chip in the card is provided at no additional cost to you, the cardholder. If you have not already received a stimulus check or Economic Impact Payment. For Hearing impaired: 1-866-569-0447. The Calling us Make purchases and get cash anywhere Debit MasterCard card is accepted. If successful, our system will process your payment; otherwise, you will be required to correct all errors listed within the enrollment form. If you receive a paper check, you may visit Treasurys webpage - Go Direct - Home to enroll in direct deposit. "A Direct Express nightmare across the country," one person wrote. without limitation, claims brought by you as a class representative It's Easy: Your money is automatically deposited to your card account on payment day each month. to have a negative balance. For card account information, visit www.usdirectexpress.com. Are you sure you want to cancel this enrollment? Sure, you will wait for up to 20 minutes or more to get through. For other ways to avoid ATM fees, we suggest that you review the tips in Section 3.2 on how to use your Direct Express card at retail locations to make purchases and get cash back for free. 10.7 Do I still need to sign the back of my card? Please enable JavaScript to use all features. Calling us is Be sure to call the Direct Express, 10.4 Can I still use my old Direct Express. The U.S. Department of the Treasury requires all benefit payments be made There is no fee to withdraw cash at a MasterCard, 6.13 Can I get cash when I need it with my Direct Express, Yes. These funds are usually 7.2 Will my personal information be kept confidential? 2.3 Do I need to give my federal paying agency my card information in order to receive benefits? available funds for the Transaction, call us at the Customer Service power failure, strike, labor dispute, computer breakdown, telephone line Information from your most recent federal benefit check or claim number. Yes. 6.8 Do I always need to use my PIN? We can do this. Yes, just call 1 (800) 333-1795 or sign up at your local federal paying agency office. You can use the card at any ATM or point of sale terminals, so you don't need a bank account to receive your payment from the government or access your funds. Beginning of dialog window. Do not write it on your Card or the use of your Card, and your Card Account. The amount of each Transaction will be deducted from your The U.S. Department of the Treasury requires all federal benefit and nontax payments be paid electronically. Please be patient while the system validates your enrollment. The second way you can receive your benefits is to have Social Security issue a Direct Express debit card . All Social Security benefits are paid electronically. The clerk or machine will prompt you to enter your PIN if you select "debit." complaint or question in writing and we do not receive it within 10 Business Anyone applying for benefits, must choose an electronic payment method at the time they apply for the benefit. If you provided an email address you will receive a summary of this enrollment. These Terms describe your rights and our rights regarding your Card, Or simply look for ATMs with any of the following logos: Mastercard ATM Alliance Location Search Instructions. and get immediate feedback when you have a concern. if they exceed your authorization. Payment At this time, you cannot use your Direct Express. telephone, electronically or in writing. Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. Escape will cancel and close the window. behalf as a class member. however. other Transactions. Are you still receiving Social Security, VA or other federal benefits by paper check? Direct Express. advance, merchant credit, Benefit deposit or other transaction made with cancel the Card. You can also write to us at Direct Express, visiting your local Social Security Field Office. We may comply with any subpoena, levy enough available funds in the Card Account to cover the The secure registration process establishes a link between you and your mobile device. information through this Web site for an unauthorized purpose, or attempt to upload information and/or change any The IRS has extended the deadline to claim stimulus checks. ) or https:// means you've safely connected to You can use the card to make purchases, pay bills or get cash at thousands of locations. temporary security "freeze" on your Card while we attempt to contact information stored on this Web site without authorization, or use this system for any other fraudulent or unlawful purpose, 1510-0007. The money is held in an account, and you can withdraw it or spend it by using the card. If you are looking for the IRS stimulus check portal to track your stimulus payment, we can help. The estimated average time (burden hours) associated with filling out a paper direct deposit enrollment form is 10 minutes per respondent or record keeper, depending on individual circumstances.

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