When the flights were cancelled in May we requested a refund as, at the ages of 72 and 74, and with health conditions, we could not be certain of our future ability to fly and were therefore unable to accept credits.Many months on we are still waiting. Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel. Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. Bookings made by credit card or debit card no longer incur a fee. We are owed 1,163 for cancelled flights and have been waiting for many months. Contact forms | Virgin Atlantic help centre. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. CAA Alleges Virgin Atlantic Waited Up To 4 Months to Issue Refunds. Legal & Privacy Policy: The information entered on the page will not be used to send unsolicited email. Virgin Atlantic COVID-19 Cover policy details This policy covers every existing Virgin Atlantic booking, as well as new reservations made for travel between Aug. 24, 2020 to Mar. Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. If youd like to rebook instead, were here to support you. Your Travel Voucher is valid until 31st December 2023. Book flights with Virgin Atlantic Return to refunds Page . Please send us as much relevant supporting information as you can, including: Read more about the EC Care Package (Regulation EC 261/2004). With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Refund Policy - Virgin Atlantic Passengers on package holidays must refer to their tour operators who may not operate the same policy. Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. Accessibility | national lockdowns (see Refunds sectionfor details), This policy applies to all VS/VS* bookings,including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Fare difference applies with no refund if new fare is lower. USA travel advice | Travel advice | Virgin Atlantic help centre If your ticket was issued by a Travel Agent, please contact them to request a refund. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Terms and conditions | Change fees and TSP as per rebooking policies above. If you need flexibility, make sure you pick a Ticket type which suits your needs. Subject to seats being available in the same cabin and departure dates are within the permitted rebooking period, however any additional travel cost will be the responsibility of the customer. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. Did you book directly with us on the phone or online? 60 for Economy Give me a try! Rapid PCR tests are also now available with results within 3 hours. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. Your customers Open Ticket value can be used as a credit towards their future travel until 31 Dec 2023. Once we receive and action your request, well update your booking and send youconfirmation. In the UK, Project Screentake the stress out of finding which tests you need for travel. Supported by the continued success of vaccine roll-outs and as we gradually learn to live with Covid-19, weve also made some adjustments. *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. At this stage, this only applies to routes between the UK and the Caribbean. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Applicable to customers whose flights have been impacted by: - A change that causes a misconnection on a through ticket, Rebook using the same booking class, in the same cabin, with the same origin and destination. Privacy policy | We will not deduct an administration fee to make this refund. Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. Any corrections made outside of the policy will be subject to ADM as part of the audit process. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. Bookings made by credit card or debit card no longer incur a fee. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options if your plans change or go astray. A refund of your flight booking based upon the terms and conditions of your ticket. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. Please check and try again. You must provide contact information within 72 hours of departure. (d) We will deduct an administration fee of no more than 30 per passenger (3 per infant) from your refund under Article 10.2(b) or 10.2(c) (other than where a refund is mandated under applicable laws or requested under Article 21.(2)). If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. 1. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday . The most accurate method is to look for molecular or genetic signs of the coronavirus. Virgin Holidays Refunds for Covid-19: How Much Paid? When Are They West Sussex Terms and conditions | Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. 1. Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes. If you are travelling up to 31st March 2022,you have until eight weeks before your departure instead of 12 to pay the balance. If you booked direct, please contact us to rebook. Prices from 17with up to 20% off for Virgin Atlantic customers. 1 These popular help topics will help you find out what you need to know before you go. Policies Agency sales agreement Covid-19 Flex Policy (tickets issued prior to 24 June 2022) View policy Schedule changes View policy Refund policy View policy ADM policy View policy Booking policy Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties. Cookie statement | How to rebook your flight using a travel voucher If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19 you can rebook your flight by calling our Customer Centre or online by logging into My Booking or using our chat bot. This aligns with our existing mask policy on services between the UK and the Caribbean. Here, the 'clock' will start once an adviser has confirmed the refund request. All of our attempts to contact the company have met with no response. Bookings made by credit card or debit card no longer incur a fee. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. Bookings made by credit card or debit card no longer incur a fee. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. A3B2DE). 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF And if they do, we're here to help. (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. Once a refund has been processed it will be returned to the original form(s) of payment. We will not deduct an administration feeto make this refund. Canadian tariffs. As of 12 June 2022, US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide. Were here to help. Register here Virgin Atlantic boss promises refunds will be paid by end of - The Sun Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. Use value of original ticket towards a new ticket is allowed. Only one Travel Voucher can be used per passenger. Refunds do not apply as per the original fare rules. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. The VirginAtlantic Holidays team are here seven days a week and we're ready to help. ***For one-way trips, apply 50% of the respective amounts. Eg. If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. You can get in touch using ouronline contact form. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. If your customer have opted to receive an Open Ticketfollowing a cancelled flight, and they dont use the whole value of theOpen Ticket when making a new booking, they are entitled to a cash refund of the residual value. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel. Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. Virgin Atlantic, meanwhile, made customers wait up to 120 days for a refund, the CAA said in its July report. Pre-travel advice guide. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date.

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