nurse manager orientation powerpoint

- (Theoretical and Conceptual Analysis, 3 credits) Nursing 610 (01) (CRN 24741) (Evidence-based practice, 3 credits) Nursing 540 (CRN 14655) - ORIENTATION TO DECKER SCHOOL OF NURSING GRADUATE PROGRAMS Fall 2013 CLASSES AND REGISTRATION Fall 2013 classes begin on Monday, August 26, 2013. On the basis of the principles of management and leadership, our organization has worked over the years to formalize the orientation program for new nurse managers. powerpoint presentation Create an ePortfolio where you can curate your achievements, projects, and competencies and use them to launch your career. <> The Role of the Nurse Manager module of the Comprehensive Unit-based Safety Program (or CUSP) Toolkit addresses the role of nursing leaders for your quality improvement initiative. On the basis of the principles of management and leadership, our organization has worked over the years to formalize the orientation program for new nurse managers. When working on an evidence-based initiative, teams can set improvement goals once they obtain baseline data. SOIL TRANSMITTED HELMINTH INFECTIONS.pptx, Workplace safety PIF 2012 Presentaton.ppt, Digitalizing Education: Teaching for Transformation of Healthcare Professionals, Private Label Or Contract Manufacturing Pharma Company In Chandigarh, of Nurse Manager Orientation Target audience: Physician, registered nurse. This site needs JavaScript to work properly. Using the 4E's, nurse managers engage unit staff to participate in the project, educate them on the importance of their involvement, execute a plan of action with their staff, and evaluate their progress with the intervention being carried out on the unit. Learning ObjectivesSlide 3. decision making problem solving. Oversee Unit-Based OperationsSlide 7. Some frameworks commonly seen in or adapted for health care include The Malcolm Baldridge Health Care Criteria for Performance Excellence, Quint Studer's Five Pillars, Balanced Scorecard, and the American Organization of Nurse Executives Nurse Manager Leadership Partnership Learning Domain Framework. St. Michael's Hospital. <> 36 0 obj Data is temporarily unavailable. - Orientation To ENTREPRENEURSHIP Yogesh Misra, Faculty of Engineering & Technology Mody Institute of Technology & Science (Deemed University) Laxmangarh [Raj. Managing behavior calls for nurse managers to use empathy, coaching skills, and discipline when working with their staff. endobj Hospital/Facility Orientation Complete new hire hospital/facility provider orientation (on-line if possible) . Management training effects on nurse manager leadership behavior. 31 0 obj https://www.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html. For more information, please refer to our Privacy Policy. The professional staffing model uses the professional characteristics of the registered nurse and supports and sets expectations for their involvement in the quality and patient safety work done on their unit by building paid hours for quality improvement work into their schedule. According to the 2019 National Healthcare Retention & RN Staffing Report, it costs between $40,300 and $64,000 to replace one clinical nurse, with the average hospital losing $4.4 million to $6.9 million each year. 2022-10-07T16:09:33-07:00 Develop and implement a strategic plan for the unit, more than 2,300 healthcare clients, HealthcareSource is the leading provider of talent February 11, 2014. The authors describe an orientation program for new nurse managers that combines 3 components-nurse manager competencies, precep Nurse managers maintain two roles within the unit: They deliver clinical care and serve as administrative leaders on their unit. Describe the key business and health care quality improvement frameworks. The CUSP toolkit is a modular approach to patient safety, and modules presented in this toolkit are inter-connected and are aimed at improving patient safety. 14 0 obj The service pillar is related to the quality of service that the unit staff delivers to patients and their families. When working with staff to achieve their human resources goals, nurse managers must obtain staff satisfaction feedback regularly. Well convert it to an HTML5 slideshow that includes all the media types youve already added: audio, video, music, pictures, animations and transition effects. Telephone: (301) 427-1364, Role of the Nurse Manager Slide Content and Alternative Text, https://www.ahrq.gov/hai/cusp/modules/nursing/alt-text.html, AHRQ Publishing and Communications Guidelines, Evidence-based Practice Center (EPC) Reports, Healthcare Cost and Utilization Project (HCUP), AHRQ Quality Indicator Tools for Data Analytics, United States Health Information Knowledgebase (USHIK), AHRQ Informed Consent & Authorization Toolkit for Minimal Risk Research, Grant Application, Review & Award Process, Study Sections for Scientific Peer Review, Getting Recognition for Your AHRQ-Funded Study, AHRQ Research Summit on Diagnostic Safety, AHRQ Research Summit on Learning Health Systems, National Action Alliance To Advance Patient Safety, Comprehensive Unit-based Safety Program (CUSP). https://www.ahrq.gov/hai/cusp/modules/nursing/alt-text.html. Quint Studer's Five Pillars provide a foundation for setting organizational goals, a direction for service, and an operational focus for nurse managers. Who are our leaders? Baldridge by Sector: Healthcare. <>3]/P 6 0 R/Pg 470 0 R/S/Link>> They are a community of colleagues who have each other's backs. The site is secure. Financial ResponsibilitySlide 14. This includes sharing financial expectations with unit staff so staff members are aware of the unit's financial goals. Silver Incident Command Activated Pain Management The NorthShore . Hospitals, as businesses, employ frameworks to increase efficiency and quality of care. Effective nursing orientation programs should include these five essential components: Preparation. www.nist.gov/baldridge/publications/upload/ 2011_2012_Health_Care_Criteria.pdf, www.studergroup.com/dotCMS/KnowledgeAssetDetail?inode=109970, www.balancedscorecard.org/BSCResources/ AbouttheBalancedScorecard/tabid/55/Default.aspx, www.aone.org/resources/leadership tools/NMLPframework.shtml, http://www.ahrq.gov/teamstepps/index.html, Internet Citation: Role of the Nurse Manager Slide Content and Alternative Text. personal development. Phone: (919) 684-5600 The University of Pennsylvania School. endobj Skip to Sidebar Skip to Content Get new journal Tables of Contents sent right to your email inbox. These data, when analyzed frequently, provide nurse managers feedback that comes directly from patients and their families. It's a place where there is plenty of room to follow your passions. While the senior executive member of the CUSP team helps the team secure resources, it is the responsibility of the nurse manager to ensure that the team is able to effectively use those resources. 2015 HealthcareSource application/pdf The Nurse Manager as a Mentor and CoachSlide 9. - Self instructional collection of lactation educational materials for your review Video: The Clinical Management of Breastfeeding for Health Professionals A Change for Nursing: Nursing ShortageTurnover. Sample of 21 registered nurses completed preceptor program; head nurses and . endobj An official website of the Department of Health and Human Services, Latest available findings on quality of and access to health care. KLAS Research recently named HealthcareSource Nurse managers can use this framework to engage their unit staff with the intervention being implemented on the unit and ensure staff members are aware of the full systematic effects of their quality improvement work. Utilize tools and strategies to manage unit quality initiatives Content Marketing Specialist at HealthcareSource, Organizing nursing services and patient care, General Nursing orientation 2017 hand book, Organization and functions of nursing srvices and education, Quality Improvement Through EffectiveStaff Handover, Collaboration issues and models within and outside nursing, organization and functions of nursing services presentation, Accreditation of health care organization, Self evaluation , peer evaluation, patient satisfaction ppt, Estimation of nursing staff requirement activity analysis. Search for other works by this author on: 2009 American Association of Critical-Care Nurses. Nursing Leadership, Followership and Management Nursing 493: Unit II Communicating with clients & family Recognize signs of anger or anxiety Intervene to diffuse the for the turnover of each general medical-surgical nurse and $64,000 for turnover survey comprised of nine instruments and single item INSTRUMENTS New Jersey Nurse Delegation Pilot Program William A. - Management and leadership in nursing Introduction unit 1 LEVELS OF MANAGEMENT: Top managers: Responsible for overall operations. Anne Hawkins, Kelly Carter, Mary Nugent; Nurse Manager Orientation. For tips and suggestions, utilize the following resources to assist you in welcoming, orientating and onboarding your new or transferring employee: Onboarding Checklist (for managers) When nurse managers work with staff to develop good systems, they are supporting CUSP quality improvement efforts on their unit. The Effect of Implementation of a Nurse Manager Orientation Program on Nurse Manager Competency and Empowerment - Role of the Nurse Retention Specialist Presented by Linda Youngblood, CHCR Nurse Retention Coordinat, Transitioning Practicedbased Nurse Leaders to Faculty Positions in Doctor of Nursing Practice Progra. - Clinical Nurse Leader. Nursing Interventions and Outcomes in Three Older Populations Effectiveness Study Project Consultant Meeting University of Iowa College of Nursing February 10-11, 2003 Advanced Controlled Medical Terminology Wireless Palm-based Access to Health, - Nursing Interventions and Outcomes in Three Older Populations Effectiveness Study Project Consultant Meeting University of Iowa College of Nursing, Nurses Role in Educating Patients with Diabetes about Diet and lifestyles Presentation at the International Conference on Health Promoting Hospitals, May 25-28 .Moscow, Soviet Union Victoria Oladimeji (PhD, MA, MBA, BA, RGN, RM) Lecture in Nursing. 2009 Mar;17(2):223-9. doi: 10.1111/j.1365-2834.2009.00992.x. Nurse managers oversee a team of nurses and may sometimes help individuals resolve conflicts with others or with patients. Rockville, MD 20857 As part of their administrative duties, nurse managers can ensure the unit has the resources it needs to initiate and sustain its CUSP intervention. The new nurse manager: partner in managing costs and quality. The Leadership and Management Roles of the Nurse Manager, Slide 8. Nursing Orientation. of healthcare Nurse managers work with patients, families, and unit staff to develop patient- and family-focused care plans. Advancing Excellence Initiative with the Illinois LANE Preserving Critical Access Nursing Homes. Our nursing colleagues are teachers, researchers, clinicians and much more. The balanced scorecard: measures that drive performance. These tools provide nurse managers and staff with opportunities to share ideas, create goals, and discuss progress with meeting or exceeding quality and safety goals. Bookshelf Because nurse managers are in a position to align the unit's goals and processes with a culture change framework, they play an integral role in the support of a unit's CUSP work. Measurement: 100% of all RNs have successfully completed the standard orientation as proven through a completed printed (or electronic copy) of the training log below. The scorecard is used as a strategic planning and measurement system for assessing all aspects of the unit. How does the nurse manager on your unit maintain unit-based operations? Careers. Involving patients and their families in their care ensures the best possible care for the patient and creates a supportive and caring environment in which staff members are able to work closely with patients and their families. Sanitation of equipment is done by wiping down equipment daily and then soaking equipment for 20 minutes once a week in a 10 % solution of vinegar and water. - in nursing programs 'Excellent nursing care is essential to maintaining and turnover and a lack of commitment and care for their jobs. 466 0 obj Wolters Kluwer Health, Inc. and/or its subsidiaries. Why Are Nurse Managers So Important?1, 2, 3, 4Slide 5. 2022-10-07T16:09:33-07:00 The Nurse Manager's Dual RolesSlide 6. Improving patient safety: an economic perspective on the role of nurses. Durham, NC 27705 practice nurse (APN) roles from the master's degree to the doctoral level. To teach others to be good is nobler, and no trouble. This project was fully funded through the University of Kentucky College of Nursing and Norton Healthcare academic practice partnership. Excel, PowerPoint, Outlook) Education and/or Experience: (includes certificate & licenses) . JAMA. Nurse managers see the big picture on the unit and work to ensure the unit's workflows and its activities are aligned with the hospital's strategic plans. Have questions? Embody both the nurse and executive roles. C. Infection Control Policy. To teach others to be good is nobler, and no trouble. Foster Nurse Leader The Leadership Pipeline: Cultivating Your Organizations High Potential Emplo State of Nursing Talent 2018 (and Beyond). of Nursing Model or the 'Penn Nursing. business management in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, gender identity . U ^s1xRpbD#rYNrJC.aeD=U]Sik@X6G[:b4(uH%-+0A?t>vT9. official website and that any information you provide is encrypted ], Management and leadership in nursing Introduction unit. Admissions 2018 will be starts soon in DPU. FOIA Nurse managers can also apply their position to support the unit's CUSP work by engaging unit staff and hospital leaders. The candidates who passed 10+2 or an equivalent with 12 years schooling from a recognized Board or University with Science (PCB) & English with a minimum of 45% aggregate marks. endobj Quality and patient safety tasks may require more staff members to collect and analyze data and educate other staff. PK ! Coogan, Erin DNP, RN; Hampton, Debra PhD, MSN, RN, NEA-BC, CENP, FACHE. Performance excellence refers to an integrated approach to organizational performance management that results in: Delivery of ever-improving value to customers and stakeholders; contributing to organizational sustainability, Improvement of overall organizational effectiveness and capabilities, Enable customer- and patient focused care by engaging the patient and their families, Measure patient satisfaction by using customer satisfaction surveys, Interviews with patients and their families, Transparencyunit data readily available and known by all, Ownership of safety survey scores and action to improve, Staff involvement in analyzing defects and developing plan to address harm, Have an integral role in unit-based activities at their hospital, Serve as leaders and managers for their unit staff, Can support their unit's CUSP work with other quality improvement frameworks, Can measure the success of their CUSP intervention by using additional quality improvement measures, Background Quality Improvement Team Information Form. 460 0 obj Nurse managers are responsible for hiring, training, and developing employees; thus, nurse managers require strong coaching skills. Learning Domain FrameworkTM, DATASHEET And, best of all, it is completely free and easy to use. Nursing management related howshould Ifollow the leadership style. Allows educators to tailor learning family. How can the universities improve the faculty performance? The companys cloud-based talent management Additional quality and safety measurement tools include unit dashboards, newsletters, and staff meetings. They make sure unit staff members are able to clearly see how unit goals align with the hospital's goals. Studer Q. Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference.Gulf Breeze, FL: Fire Starter Publishing; 2003. By supporting effective communication on the unit, nurse managers are able to ensure their staff members have the necessary information to complete quality improvement work. They include the: Several TeamSTEPPS tools also complement the material in this module by helping to improve team communication. 2015 HealthcareSource This program meets the needs of new nurse managers and responds to today's complex health care system needs. Technology Fast 500, and Beckers 150 Great Places to Work in Healthcare list. Once the feedback is reviewed, nurse managers share the information obtained from the surveys with the unit and hospital staff to ensure policies and procedures are aligned with the needs and interests of patients and their families. This skill set enables nurse managers to support the unit's work through working with the team to ensure the team has the necessary resources and materials needed to initiate and sustain their intervention. your express consent. Your message has been successfully sent to your colleague. When unit goals are aligned with this pillar, the unit is able to see where their CUSP quality improvement work aligns with the goals of the unit. performance, compensation, competency and learning management, and eLearning courseware. Can you identify professional development opportunities on your unit? 461 0 obj The CUSP framework is a proven tool that nurse managers can use to improve the safety culture on their unit. www.nap.edu/openbook.php?isbn=0309090679. of leadership Orientation Program ScheduleWithin four days (including training); the. Frameworks that are Useful for Nurse ManagersSlide 17. endobj Alignment with Organizational Goals5Slide 16. Keeping Patients Safe: Transforming the Work Environment of Nurses. Detail the responsibilities of the nurse manager. Return to Table of Contents AHRQ Projects funded by the Patient-Centered Outcomes Research Trust Fund. . The hospital unit has numerous customers, and each has its unique needs and care delivery requirements. Standards of CareSlide 15. SummarySlide 26. Promoting positions internally and developing staff for these positions helps increase teamwork on the unit. endobj - Presented at the invitation of the Guangzhou Municipal Health Bureau. NURSING CARE OF PATIENTS RECEIVING CHEMOTHERAPY Ranjita Rajesh Lecturer Peoples College of Nursing Bhopal. QTC Medical Group is seeking candidates for Sr. Nurse Case Managers looking to make an impact on our team . If so, share your PPT presentation slides online with PowerShow.com. St. Michael's Hospital. Responsibilities of the Nurse Manager, Slide 11. Emergency Department (ED) Safety Orientation. Created Date: 6/8/2006 9:46:32 PM Document presentation format. The Science: Managing the Business The Leadership and Management Roles of the Nurse ManagerSlide 8. the Certified Nurse Manager and endobj retention and engagement Nurse managers work with their staff to coordinate all aspects of daily patient care on the unit. Every day in hospitals across the country, nurse managers help create healthy work environments that attract and retain competent solutions include applicant tracking, behavioral assessments, reference checking, employee Quality/SafetySlide 24. Develop a global perspective and understanding They prepare for fluctuations in staffing needs without accruing staff overtime, and when staffing needs overwhelm unit resources, they are responsible for budgeting for temporary help. Remove disinfected items from basin and rinse in water. endobj Every day in hospitals across the country, nurse managers help create healthy work environments that attract and retain competent and caring nurses by assuring that high standards are followed. Nurse managers lead their unit staff in preventing patient harm in their unit, empowering nurses to be the first line of defense against patient harm. Nurse managers ensure that the unit's daily activities are aligned with organizational goals. Nurse managers can apply this framework on the unit to obtain a greater understanding of the needs of the unit team. 13945 Wyoming St, Detroit, Michigan, 48238-2333, United States of AmericaDaVita is a dynamicSee this and similar jobs on LinkedIn. 481 0 obj - Nursing Leadership, Followership and Management Nursing 493: Unit II Why study leadership & management? 37 0 obj Our product offerings include millions of PowerPoint templates, diagrams, animated 3D characters and more. Wolters Kluwer Health <> Erin Coogan is a nurse manager at Norton Audubon Hospital in Louisville, Ky. Debra Hampton is the assistant dean of the MSN and DNP programs, the academic program coordinator of the graduate leadership programs, and an associate professor at the University of Kentucky College of Nursing in Lexington, Ky. NURSING EDUCATION: THINKING AND LEARNING IN A NEW WAY Grace Saylor MSN, RN Julie Hamilton BSN, RN Bryan Thomas Technology Specialist What is the problem? uuid:aa9ef868-b544-11b2-0a00-30835a020000 How will you work with the nurse manager on your unit to promote these opportunities? <> Nursing Demonstration Project in Nursing Human Resources Planning St. Joseph's Health Centre. What is a Nurse Manager?Slide 4. Customer Driven Knowledge and Information Services, Five Strategies to Expand Succession Planning in the Public Sector, Staff Development Programme by SuShodh Edutech. STUDENT NURSING ORIENTATION . Strong conflict resolution skills may give nurse managers the ability to solve problems in the workplace and encourage . doi: https://doi.org/10.4037/15597768-2009-1008. A private company focused exclusively on the healthcare industry, HealthcareSource consistently This article describes the <> Nurse managers must understand of the following skills: Nurse managers ensure the unit's expenses fall within its budget. - New Employee Orientation 2011 Benefits Version 11/2/2010 Agenda Metro Benefit Highlights Core Benefits Optional Benefits Additional Benefits and Information MetroMax Nurse as Educator Principles of Teaching an Learning for Nursing Practice Bastable. The quality data from this tool will provide nurse managers with the information they need to work with staff to address the issues the tool raises. 465 0 obj <>10]/P 479 0 R/Pg 470 0 R/S/Link>> Lead Your Organization Modular lesson design EPCC Nursing New Student Orientation Gail Meagher MSN, RN Dean of Nursing Pauline Ballesteros MSN, RNC ADN Coordinator Kimberly Golucke RN VN Coordinator. Summary Plan Descriptions & Required Notices, Employee Occupational Health & Wellness (EOHW), Professional Development Course Offerings, Competency Based Orientation Tool for Managers/Supervisors/Directors (Duke Hospital), 30-Day New Employee/Transfer/Promotion - Expected Behaviors Review, 60-Day New Employee/Transfer/Promotion - Expected Behaviors Review, 90-Day New Employee/Transfer/Promotion - Expected Behaviors Review, Aerotek/Actalent and Grace Federal Solutions, Advancing Recruitment & Retention Together, Suggested Professional Development Activities, Recognizing the Retirement of Staff Members, Worker's Compensation Manager Information. This article describes the components of a nurse manager orientation program for the novice nurse manager and methods for evaluating nurse manager effectiveness. Slide 1. <> <> Nurse managers use CUSP tools such as the Learning From Defects Tool to obtain staff feedback. - for the turnover of each general medical-surgical nurse and $64,000 for turnover survey comprised of nine instruments and single item INSTRUMENTS New Jersey Nurse Delegation Pilot Program. Nurse managers can help the CUSP team implement Just Culture principles on their unit to reinforce peer-to-peer coaching and mentoring. <>20]/P 25 0 R/Pg 470 0 R/S/Link>> Nurse managers work with their physician colleagues to determine the most up-to-date standards of care and to plan for them to be provided to their patients. Demonstrate knowledge of key concepts in An orientation checklist like this one lets you assign orientation-related tasks to different team members and indicate when each one should be completed. Agenda. If so, just upload it to PowerShow.com. The quality pillar is related to the quality improvement work that the unit staff members participate in as a part of their CUSP work. During staff meetings and dashboard discussions, staff members can collaborate to identify and solve barriers that are highlighted on the dashboard. On the basis of the principles of management and leadership, our organization has worked over the years to formalize the orientation program for new nurse managers. - Target audience: Physician, registered nurse. Could a system-wide new nurse manager orientation program increase nurse manager competency and improve feelings of empowerment? They work closely within their unit to inspire, motivate, and engage administrators, unit staff, and customers. Nurse managers are responsible for managing human and financial resources; ensuring patient and staff satisfaction; maintaining a safe environment for staff, patients, and visitors; ensuring standards and quality of care are maintained; and aligning the unit's goals with the hospital's strategic goals. - Perioperative Division New Employee Orientation Sterilization Reading Assignment: Completion of this module requires reading the following: UAB Hospital Nursing Schools of Nursing Orientation Module (Part 1 of 2). Nurse managers understand the professional and regulatory guidelines (e.g., Centers for Disease Control and Prevention, Joint Commission, Centers for Medicare & Medicaid Services) that govern patient care. The Medicare nurse PowerPoint template comes with 12 files. endobj - A free PowerPoint PPT presentation (displayed as an HTML5 slide show) on PowerShow.com - id: 45f171-NTk3O endobj covering business management, effective leadership and Identify areas within your CUSP team's work where your unit's nurse manager can assist your team. [A study of leadership training program demands of first-line nurse managers in university hospitals]. This program meets the needs of new nurse managers and responds to todays complex health care system needs. Topics include delegation, time management, resiliency, patient engagement, diversity, cultural competency, ethical decision making, evidence-based practice, and quality initiatives. The purpose of this pilot study was to evaluate the effectiveness of a system-wide new nurse manager orientation program. By critically reviewing system-level breakdowns, nurse managers are working closely with unit staff to use the Science of Safety principles of safe design. Talent management focus - practice nurse (APN) roles from the master's degree to the doctoral level. 1 Clipboard, Search History, and several other advanced features are temporarily unavailable. nursing administration support. Five squares, each showing the name of one of Quint Studer's Five Pillars: service, quality, people, finance, and growth. Vanderbilt University Medical Center (VUMC) is a place where nursing isn't just a job, it's a career. By engaging these customers, nurse managers ensure the unit is able to deliver the highest quality of care for their patients while adhering to regulations. Nurse managers assess compliance with standards and coach staff members who are not meeting the standards. endobj This program meets the needs of new nurse managers and responds to today's complex health care system needs. Many nurse manager orientation programs are loosely structured and fail to provide new managers with the experiences and support that will assure them a smooth transition. Human Resource Management4Slide 11. The framework asks nurse managers to assess their business, personal development, and leadership functions on their unit when they develop goals and assess progress on the unit. Model' VA Nursing Academy: Building Bridges to Care for Veterans Birmingham VA Medical Center and UAB School of Nursing. Nursing admissions 2018 | Nursing admissions 2018 starts in DPU - "Dr. D Y Patil Vidyapeeth (DPU), Pune offers BSc Nursing course. We worked with human resources and nursing leadership to help make orientation for new hires standard practice across the health system. through internal nurse leader You might even have a presentation youd like to share with others. + Follow. When nurse managers align the strategy of the unit across the five pillars, the pillars provide the consistency and focus needed to sustain efforts over time. These are: The framework provides an integrated approach to performance excellence that nurse managers can use on their unit to make sure the unit is functioning at optimum efficiency and is engaging the appropriate stakeholders. 458 0 obj Nurse managers ensure that expenses stay within the unit's budget. MeSH <> Officially welcoming your new or transferring employee to your department and being ready for their arrival is critical. In addition to hiring and training efforts, nurse managers work closely with staff on professional development. Management and leadership in nursing Introduction unit 1 LEVELS OF MANAGEMENT: Top managers: Responsible for overall operations. (1oz vinegar to 10 oz water) Submerge items in solution for specified length of time 15-20 minutes twice week. The Baldridge Health Care Criteria for Performance Excellence Framework6Slide 18.

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