All you need to do is make sure HSBC have your up-to-date contact details. Can I still access my HSBC Malaysia Mobile Banking app if I'm a Security Device user? If you are unable to use your HSBC credit card at tunnel or some carparks but your card works normally for other transactions, it is recommended you make a face-to-face chip transaction first. To complete your purchase, just confirm your passcode when prompted. Retrieving your security code 1. For your increased protection, only one Security Device can be activated to one User ID at any time. Can I switch back to my physical Security Device if I don't like using Mobile Secure Key? The Bank will also debit to the Card Account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. What kind of purchase transactions are eligible and when do I need to apply? Ownership of entire code build and all technical aspects of the application/platform; Preparation of a low-level design after understanding functional specifications; Build skeleton project so that junior developers can scale it; Implementation of given specifications as per HSBC standards; Review junior developer's code and mentor them If you ask for the code to be resent twice in a row without entering the correct verification code, you won't be able to complete the transaction. If your card comes with contactless payment function, you only need to agree to the credit card terms and conditions and activate your card so as to use contactless payment function. Internet access is required during setup or to refresh the information of your past transactions. Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? You can check all your transactions made via Apple Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. Each cardholder can register three Octopus card belonging to him/ her for AAVS with HSBC credit card only. Copy of HKID Card. To enable the Android Device Manager, the bank suggest you to take these steps in advance: 1) Sign in to your Google account on your device in order to use the Android Device Manager, 2) Turn on the location access under Settings > Location, 3) Under Settings > Security > Android Device Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position, *Different device might have different setting menu. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. BIC code example: HBUKGB4B. For US dollar or Dual Currency Credit Card Renminbi sub-accounts, you'll need to spend US$30 or RMB250 respectively to earn $1 RewardCash. Follow the on-screen instruction and hold your device close to the payment terminal. How would I know which currency will be charged when I purchase online? The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. We will pool the soonest expired RC from all your cards (including your primary cards and any additional cards issued by you) and the system will auto-fill the RC amount to match the outstanding statement balance or a transaction based on your total available RC. If you have registered your card in Google account, your device will prompt you to input the cards security code to add that card directly from Google account. If you're travelling to mainland China or abroad, please turn on your mobile phone and activate your roaming service so you can receive verification codes to complete your online transactions. If this has happened, you'll see a message on screen to explain and you'll need to restart the payment process. After which, if you're a personal banking customer, please visit the nearest HSBC branch to pick up a replacement device. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. Contactless payment function is developed based on secure EMV chip technology, which provides both data protection and transaction security via the use of keys and the latest encryption technology. contain special characters (except _.@-+!#[]()~). 3. Why I cannot use Samsung Pay even my mobile phone comes with the app? Can I keep more than one Security Device for the same online banking account if I pay for additional devices? We strongly encourage you to use the Mobile Secure Key as your mobile banking journey might be affected when we demise Security Device in 8th June 2021. Can additional cardholders apply for Google Pay? You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Enter the 6 digit security code displayed to you on the new Security Device and click "continue" Now you are successfully logged on; Transaction verification in online banking (updated as of October 2020): If a statement or transaction amount is not a whole number, you may not be able to fully pay the statement or transaction. 5. Learn how to report a lost or stolen card. What credit card instructions can I give using Personal Internet Banking? Standalone private label card and iCAN cardholders are not eligible for the programme. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa screen when prompted. These changes are part of an industry-wide security improvements to make online purchases safer. You'll then need to enter the code to authenticate your transaction. To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card. No. Transaction limit depends on the setting of the contactless terminal. If your Security Device was damaged on arrival, the replacement charge will be waived. You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Your debit card provides a direct link to your checking account, which means your balance could be completely wiped out if it ends up in the wrong hands. For more details, please speak with your telecommunication service provider. If you have any difficulty in repaying any amount outstanding under the Cash Credit Plan, you should notify us as soon as possible. Location code 0-9 A-Z 2 characters made up of letters or numbers. WhatshouldI do if a merchant asks formyPINwhen I makea purchase? If you need any help using one-time passcodes, call HSBC onPremier+44 1534 616 313,Advance+44 1534 616 212. When you make an online transaction with your HSBC Visa, Mastercard or UnionPay credit card at an online merchant participating in Visa Secure, Mastercard ID Check or UnionPay Online Payment, a verification code will be sent via SMS to your registered mobile number. What should I do if I lose my Android device? Which devices are compatible with Samsung Pay? You can upload maximum five files each time. To complete your purchase, just confirm your passcode when prompted. Cannot be used for address verification if presented as a primary identification document)Current full UK paper style driving licence (provisional not acceptable, must show your current address)UK disabled parking document (blue or orange, must show your address, signature, photograph and Date of Birth). If you experience any problems in receiving the one-time passcode, please give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Can additional cardholders apply for Samsung Pay? Unfortunately, we cannot accept birth certificates online. If you change my device to a new model, you will need to add your card(s) to Google Pay app again. No, you cannot cancel the document upload while it is in progress. A current driving licence from the UK or EU. Do I need to connect to internet when I am using Google Pay? Latest HK residential address proof within latest 3 months i.e. After creating a password, we strongly recommend downloading the HSBC Malaysia Mobile Banking app and activating your Mobile Secure Key as you'll no longer need a physical Security Device. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Generate a Transaction Signing and Re-authentication code on your HSBC Online Security Device HSBC Australia 2.82K subscribers 90K views 9 years ago Learn how to generate a Transaction. I've just updated my mobile number at a branch or on HSBC Online Banking. Yes, additional cardholders can apply for Google Pay using their additional cards. This will generate a security code. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. Prompt action will help prevent any potential fraudulent transactions on your lost/stolen credit cards. Only purchases which are made in HKD or converted into HKD when posted can be offset by using the "Pay with RC" function. If you're using a Mastercard, you'll also find your card's CVC or CVC2 code on the right-hand side of the . Find out more about how you can start using the Mobile Secure Key. ^All charges are subject to revision without notice. If you dont want to receive these reminders, you can disable the notification anytime via "Settings". Your physical Security Device will be deactivated immediately after you've activated the Mobile Secure Key. If you are a new cardholder and your first statement isn't available yet, you won't be able to view the statement balance on Reward+. When you added your card to Apple Pay, instead of using your actual card numbers, a unique Device Account Number is assigned, encrypted, and securely stored in a dedicated chip (Secure Element) in iPhone, iPad, and Apple Watch. do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. Do I need toenter myPIN when I make purchasesabroad? Why do I need to use verification codes for my online transactions? If you are outside of Jersey, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in. New Zealand National Clearing Code (NCC) API Lookup. To use it, you'll need to insert your debit or credit card into the device. "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. Then click Continue. We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. Simply spend at a merchant which allows contactless payment and tap on the contactless payment terminal with your card with contactless payment function. What is HSBC Online Document Submission Service? However, HSBC Bank uses different SWIFT/BIC codes for the different types of banking services it offers. A green light will appear on the terminal when the contactless payment transaction is completed. Simply enter the verification code to authenticate your transaction. However, the final outcome will depend on the investigation result. Our website doesn't support your browser so please upgrade. But if you have logged on, all information required will be automatically filled in for you. You can register or update your mobile number by downloading the form for your card type, completing and submitting it to us. My credit card is lost or stolen. if you still can't get the passcode to work, you may have used up all your attempts or, if you haven't input it quickly enough, it may have expired. The exchange rate used will be the HSBC Exchange Rate applicable at the time your wire transfer is processed. A paper statement from another (non-HSBC) bank, building society or . What is the difference? Do I need to provide sales slips of the transactions or other supporting documents to apply for a Spending Instalment Plan? If you are HSBC Internet Banking users, you can view the eStatement via online. Take clear pictures of your ID documents and upload them. You can remove your card by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. If your additional cardholder applies for the Google Pay successfully, both you and your additional cardholder will receive an email confirmation on the service. Open the email and find the verification code. HXWB) shown on your text message matches the one on screen this will be shown directly above the box where you input the passcode, the passcode you've input is 6 digits long and contains only numbers. Will the promotion that I have registered or saved under "All Favourites" be removed from "Favourites" once they end? You need to settle the remaining balance to avoid incurring any interests and finance charges if you don't fully settle the payment by the statement due date. In the meantime, should you be asked to confirm an online card purchase, and you can't use the SMS method, call us to discuss other options to complete your purchase. How long does it take to process my lost/stolen credit card report and issue my replacement card? Transactions via Apple Pay will be marked with APPLE PAY under the transaction details. Fraud alert: Don't fall victim to a scam. Log on to HSBC Online Banking with your Security Device. If your application is successful,an SMS/email/letter notification will be sent to you. It provides a simple and secure way to pay using your compatible Android devices. There's a problem with a transaction on my credit card statement. The record will also be shown subsequently in Mobile Banking App, PIB, e-statement and paper statement. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. See all the RewardCash programmes. "Pay with RC" is an exclusive function only available on Reward+. Problems with your mobile network coverage or signal could also stop or delay you receiving it. We use one-time passcodes to check it's you when you make some online purchases. Figure 6: SecureMail Verification email with account activation link 6. You might not be on the latest HSBC Malaysia Mobile app. Ifyour credit cardwasissued in Hong Kong, you should onlyneedto sign the sales slip to complete your transaction. No. Answer a few quick questions about your device and documents to make sure the journey is right for you. The file name should not: Where can I upload documents for a personal credit card application? A security code will be shown. To report incidents more than 30 days old, please call our Customer Service Hotline. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Once Mobile Security Key is activated, your physical Security Device will be deactivated immediately. You can use our online tool when applying for a new product, if: Before you start, make sure you have therequired documentswith you and yourdetails are up to date. The changes to online card payments are being introduced due to new Payment Services Regulations. Not eligible for verification via Online Banking. Is there any transaction limits when using contactless payment function? How can I be sure I am connected to HSBC? To add your card to Google Pay, just complete the simple steps for your compatible device as below: 1) Open the Google Pay app on your device. You can use a local, mainland China or overseas number so long as you can receive SMSes with it and it does not have call forwarding services on it. The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. We suggest customer to check the digital certificate with a desktop computer. It's safe to dispose or recycle it. The one-time passcode is only for use with Verified by Visa and you should never share it within anyone, even bank staff. What is this and why is it required? Criminals pretend to be people you trust like a company you'd pay bills to, HSBC or even the police. The passcode should be 6 digits long and will only contain numbers. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. If a 'NEW PIN CONF' message appears on your Security Device, this means your PIN has been successfully set up. What payee/beneficiary information do I need to enter into my Mobile Secure Key? A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. Apple Pay is currently available on the following devices, with the latestiOSorWatchOS: In app and in store iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, and iPhone SE; In store Apple Watch when paired with an iPhone 5 or later model; In app iPad Pro, iPad Air 2, iPad mini 4, and iPad mini 3. You'll no longer need to contact our call centre to complete the password reset journey. And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked - so only you can make payments from your device. Any of the below personal HKD HSBC Visa and MasterCard credit cards are eligible for Samsung Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. Please note that verification codes can only be resent twice per transaction. Please visit Samsung Pay website for more details. Example 1 - full offset (no RC round down) - Transaction amount: HK$50.4 - Promotional Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 42RC - HKD equivalent using promotional redemption rate: HK$1.2 x42RC=HK$50.4 - Outstanding amount after offset: HK$50.4 - HK$50.4=HK$0 Example 2 - full offset (after RC round down) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 16.67RC - RewardCash used: 16RC (round down from 16.67RC) - HKD equivalent using promotional redemption rate: HK$1.2x16RC=HK$19.2 - Outstanding amount after offset: HK$20 - HK$19.2=HK$0.8 Example 3 - partial offset (RC balance = 11) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash available for partial offset: 11RC - HKD equivalent using promotional redemption rate: HK$1.2 x 11RC =HK$13.2 - Outstanding amount after offset: HK$20 - HK$13.2=HK$6.8. Please ensure we have your correct mobile number. What information is shown if I tap the "Account" function? Samsung Pay is a secure and easy-to-use mobile payment service which employs Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology, making it available almost anywhere accepting credit cards. You should contact the retailer and ask if there's another way to pay. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. You will receive your card with contactless payment function upon card replacement and renewal. After replying, please check if the transaction has been completed. No, your Google Pay and your HSBC plastic card share the same card account. Reward+ only records the offers that are registered on Reward+. All account transaction details and RC records of that card will no longer be shown on Reward+. This website is designed for use in Malaysia. Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. There are a number of ways you can safeguard yourself against financial crime, starting with your devices. Google Chrome: The URL address bar will turn yellow and display the name of the company. a) Regular Income Earner: latest 1 month bank book/statement/eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 1 month salary slip. International Bank Account Number (IBAN) API Lookup. Get started now This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, you've received your unique reference by text message or on-screen during your application, you've received a letter or text from us with your unique reference, a photo of your child- a selfie style photo from a phone is ideal. Beware of viruses, especially on your mobile devices. We've permanently waived the annual fee for these credit cards: If you hold an HSBC EveryMile Credit Card, we can waive the annual fee for your first year as part of your welcome offer. If the 'FAIL PIN' message is shown on your Security Device, this means your confirmation PIN did not match the first PIN you entered. Download and complete the 'Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), 2. You can now bank from home with ease and peace of mind. Bank code A-Z 4 letters representing the bank. 1. Is using contactless payment function safe? For HSBC PulseUnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Simply add your HSBC Visa or MasterCard or UnionPay Dual Currency Credit Card or ATM Card (with UnionPay logo) to Apple Wallet and you can make payments using Apple Pay. The changes will look slightly different depending on the browser you use: PDF, JPEG, GIF or TIFF files are accepted. No, once you switch to the Mobile Secure Key, your physical Security Device is deactivated and you cannot use it.

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