Note: Only an Account Owner or Account Manager can request that a pending order be removed. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). How do I search for my orders? If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. Due to inactivity, your session will end in approximately 2 minutes. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. Sign in to manage & troubleshoot your services. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. For more information, please see our You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Get up to $500 when you. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. Details: Your service can be suspended between 30 days to 9 months. and our If those rates are normally lower, youll continue to pay that lower price as your rate. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. I am having the same issue and nobody I have talked to from Verizon has been able to help. Please sign in again to continue. Choose from our 5G unlimited plans - all on the same easy-to-manage account. If it were to be delivered you would have a tracking number over night. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. If you have multi-device protection on your account, it will continue to be billed. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). Can anyone from Verizon contact me? Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. You can also access your account with the My Verizon Mobile app. Can someone please help me figure out why this order is taking so long? I have never had to worry about a wait getting somebody to pick up the line. Your service can be suspended between 30 days to 9 months. Also, check to see if the email is in your SPAM or junk folder. Open the My Verizon app . I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. New comments cannot be posted and votes cannot be cast. You can decide to reconnect service at any time. Received an email notice to finish my purchase a couple of hours ago. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. I am spending my 3rd hour with them - same message "Max order read attempt reached." Anyone has similar experience with me? Correct answers are available for this post. It still says on hold after doing all that. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. And guess what?!! Scroll to the bottom then tap Documents & receipts . Hi codylock, Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. Reddit and its partners use cookies and similar technologies to provide you with a better experience. llyndrael, I was wondering why I had not received notification that the phone had shipped. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Any ship date? Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. Call 1-866-338-7390, which is a line for internet orders. NidiaA_VZV Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. Get $360 when you bring your phone. If you've already taken this step, check your email for updates.". Each suspension type offers a different maximum suspension period and a different billing arrangement. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. ago Tap the Account tab (at the bottom). Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. Verizon customer now for 17 years but just about to end! In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. They make it easy and stress free. Call Verizon. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Plus get discounts. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. Extend your session by clicking OK below. The duration of your suspension will not count towards your bundle-term commitment. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. I have a message on my Verizon account saying I have until October 13 to verify my order. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. Wondering if anyone knows what if anything I can do on my own tonight. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. He said, "ok, that should do it" NO, it didn't work. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. About Verizon store pickups Expand All You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Shout out to Silvester, you deserve a raise!! Excludes Verizon Prepaid plans. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Click Orders, then click View order status. ScootinFruity 9 yr. ago. thanks haha made my night a little beetter. haha made my night a little beetter. Get up to $500 when you. New comments cannot be posted and votes cannot be cast. I asked them to re-run my card again, and they said it was declined a second time. How do I make a Curbside or Doorside Pickup? I have received no tracking information as of yet. If you have multi-device protection on your account, it will continue to be billed. Go to the Pending account changes page in My Verizon to remove or cancel an order. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. You must wait until the pending order is completed or you can remove (cancel) it. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. I apologize for the delay with your order. Privacy Policy. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". Details Get it fast Select shipping options at checkout. $199.99 was $249.99 Pricing reflects 20% savings. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. Have a phone you love? And another thing I noticed is that the agents have an itch for reordering. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. This has happened to me before. I have zero trust in Verizon at this point. If prompted, enter your password, fingerprint or Face ID. Archived post. This service may not be available in all areas. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. Yes, monthly billing will continue for certain charges and taxes. Please let us know if you need additional help. Click Manage. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. They deliver free, usually the next day. I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Tap Bill . Hoping it's just a system error and we aren't getting delays like Samsung.com orders. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? Create a work order to pause your services on the day you specified. Now my order status shows: We received your order and it is in process. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. iPhone 13 Order on hold and action required, but terms and conditions not required. We do not hold mobile numbers for non-voice devices (e.g. Received an error message that I needed to speak to someone. To suspend your service, please sign in toMy Verizon, or use the My Fios app. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. May require scrolling down. Review the order info then tap View details to view delivery info. You may get multiple order previews if there are changes made and other previews sent. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. Privacy Policy. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Checked the Verizon app and the "order is on hold".so I entered pymt info again. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. and they have no idea what it is and how to deal with it. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Sign in to manage & troubleshoot your services. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Ridiculous. When I tried contacting a live chat agent, nothing could be done either. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. Follow us on Twitter @VZWSupport, Have a phone you love? Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Will it take longer to get to me now? Verify the date to start the hold and the billing address you'll be using when you're away. Scan this QR code to download the app now. Called Verizon, was told I can just cancel and re-order. I sent an e-mail just as you did and still have never received a response. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Welcome to /r/Verizon! Sign-in to My Verizon Fios today! Go to the Pending account changes page in My Verizon to remove or cancel an order. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. This is a huge issue and I need help ASAP. I too had the same issue and no one responded properly. Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. 1. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. This suspension option is only available once every 12 months. How do I get my In-Store Pickup? Due to inactivity, your session has expired. Welcome to /r/Verizon! Your mobile number also wont be charged for voice, data or feature subscriptions. How do I make a Locker Pickup? 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. I was told that for my order, they had a problem on their end and all I could do was wait. The app keeps telling me to "take action": "To process your order, we need you to take action. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community I was told that for my order, they had a problem on their end and all I could do was wait. They just need to confirm your security deposito. Have a phone you love? While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Tap View orders . Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. You should be good just make sure you ask who ever helps you. I went to My Verizon and the order isn't even showing as a recent order. Fraud dept phone number is: 888-483-7200, option 3, then option 1. After we are both following eachother, please send me a direct message so I can review this for you. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. The app keeps telling me to "take action": "To process your order, we need you to take action. To start the claim process, visit phoneclaim.com/verizon. I did that, but ended up cancelling my order that Wednesday because there was no progress. What is Verizon's return policy? Call 1-866-338-7390, which is a line for internet orders. I did that, now my order i on hold with action required which is Review and accept T&C. 4. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. Is there anyone from Verizon who reads and responds to these messages? Please follow us on Twitter @VZWSUPPORT. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Archived post. You can't have more than one pending order on your account at a time. Called, held for 50 min, spoke to an agent. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). During the suspension, you wont be charged for voice, data or feature subscriptions. If you havent already done so, be sure to file a claim. Your bill may be impacted if your mobile number is disconnected. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. There are many reasons why you may need to suspend your service. New comments cannot be posted and votes cannot be cast. It can help you save money and allows you to keep your telephone number. Will it take longer to get to me now? Correct answers are available for this post. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. Add, manage, and cancel all your subscriptions in one place. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. How do I check the status of an order? The iPhone 14 Pro Max is. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. How can I? No, there not gonna take $400.00 out of your bank account. At this point don't think my phone is shipping by 10/22. And when I did the reorder they did not add any trade-ins. I gave it from Wednesday night until Monday morning. Have a phone you love? Note: Only an Account Owner or Account Manager can request that a pending order be removed. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). They should've sent you an email about your order being put on hold. You must reconnect service to the mobile number before the 3 years and 90 days are up. I was getting the same processing message for over a week on that one. mobile hotspot device, tablet, etc.). During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. Placed an online order 5/6 at 11:38am. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. I tried to buy the phone the same way yesterday and that order did not go through. Yes, if the new date is not greater than 9 months. I have been purchasing my iPhones from Apple. illness). Scan this QR code to download the app now. Perhaps your phone is missing and you want to make sure no one else uses your line. Last night I started a line with Verizon and ordered a used phone through them. If you have multi-device protection on your account, it will continue to be billed. Order previews are not automatically sent. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Not enough money? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Thanks, everyone, for your helpful responses! The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Happened to me. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. Excludes Verizon Prepaid plans. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. He sent a link and I entered pmt info again. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. When I called support I could not get through to a person. It still says on hold after doing all that. There is a one-time charge to initiate a vacation suspend. He kept saying I wouldn't be able to track it until 24 hours. The only change you can make on a suspended account is to change the restore service date. The service order confirmation is your official receipt once the order is submitted. Any normal person would have moved to another provider (AT&T) in my case. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! Cookie Notice It can help you save money and allows you to keep your telephone number. Excludes Verizon Prepaid plans. I will update my post if it does but I highly doubt it will. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. 30 days or greater if you are a member of the National Guard. This was back in late February and early March. Each time your order changes, you will receive a new confirmation. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. Make sure youre looking at the latest version sent. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. The person he spoke with said that they couldn't get the order to open up that something was wrong.

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